Internet Service Update – PLEASE READ
Posted By etovar on May 17, 2018
Fibersphere will soon be upgrading the internet equipment throughout the community to allow for faster internet speeds. Below is a message from Fibersphere that will assist with the community project. Please also note that a representative from Fibersphere will be attending the Board meeting on Tuesday, May 29, 2018 at 6:30pm to discuss the process in detail and answer any of your questions or concerns. Please stop by the Clubhouse and join us at the meeting!
Hello Amerige Heights Residents!
Starting May 29th, Fibersphere will be installing a brand new, state-of-the-art internet network in your community. The new system will provide faster internet speeds and much higher levels of reliability for years to come. In order to complete this free upgrade and deliver the higher speeds, the fiber modem inside your home will need to be replaced with new equipment. We plan on completing the entire neighborhood upgrade by July 1st.
The upgrade process will be completed street by street on specific dates, in order to allow our team to finish the installation work as quickly as possible. You will receive a door hanger approximately 7-10 business days prior to your install date, which will have a link to our appointment scheduling website. You will also receive an email from your Association with the scheduling link as well, (to be provided shortly). Enter the schedule link address into your internet browser and you will be prompted to schedule an appointment on the date of your installation. The appointment windows will be either 10am-2pm, or 4pm-8pm. Please select the appointment slot you prefer, and you will be prompted to enter in your contact information.
On the day of installation, our team will be removing the old network equipment serving your neighborhood and installing the new fiber equipment. Your internet service will go down at approximately 10am. A technician will arrive during the appointed time slot you selected, and will be removing the old fiber modem from your telecom box and installing the new unit. This work will take approximately 15 minutes to complete. Once the new fiber modem is installed and activated, your internet service will be restored immediately. The current internet plan at Amerige Heights provides speeds of 30mbps download and 10mbps upload. After the installation, your internet speeds will be symmetrical 100mbps. 45 days after we complete the installation of the neighborhood, we will begin offering the option for residents to upgrade to Gigabit service (1,000 mbps) for an additional $40 per month. There will be no additional cost for the installation, and no increase in your HOA dues for the standard 100/100mbps speed.
Your home’s wireless router can have a great impact on the actual speeds you experience after receiving the new service. If your current router is older than 3 years, we recommend purchasing and installing a new router prior to the installation so that you will be able to experience the full benefit of the new network right away. Our most commonly recommended routers are form TP-Link, who make several models capable of providing extremely high speeds at a reasonable rate. Due to the rapid deployment and full schedule on installation days, our technicians will not be able to install routers at the time of fiber modem replacement. You may either pre-install your new modem, or set an appointment to have a technician perform this work after the neighborhood upgrade has been completed.
We at Fibersphere are committed to constantly improving the service we deliver to Amerige Heights, and are looking forward to building you a network that will deliver the highest quality internet service available anywhere for years to come.