Manager’s Messages

Clubhouse Office Closed, September 29th

The Clubhouse office will be closed on Thursday, September 29th due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email at amerige@actionlife.com or email your Senior Community Manager, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Friday, September 30th from 11am to 5pm.


Management Office Hours at the Clubhouse/Introducing Chris Trout, Resident Service Coordinator:

Your Board of Directors is happy to announce that Action Property Management will be onsite Monday through Friday moving forward. We are excited to introduce Chris Trout as the Resident Service Coordinator (RSC) for Amerige Heights Community Association. Chris Trout has extensive experience working with Action’s systems and processes and is well trained and equipped to handle any customer-facing questions that you may have. The Board of Directors believes that an increased presence will help foster a sense of community and ensure that residents always have a representative available to guide them when it comes to Association matters. Please be kindly reminded that Chris cannot respond ‘live’ to any Board-level questions (such as fee waiver requests, suggestions that need to be added to a Board agenda, etc.), and that these will be routed to the next Board Meeting as usual. Given Chris’s new role as Resident Services Coordinator, some items will also need to be routed to Eddie Tovar, who works very closely with your Board of Directors; please be patient and understanding and help us welcome Chris to our community!

Chris will work exclusively servicing Amerige Heights and will assist your Senior Community Manager, Eddie Tovar. Chris Trout and Eddie will work together to tackle the needs of the Association as it pertains to ongoing projects, but the implementation of the RSC will benefit the homeowners directly in many ways! You are welcome to contact Action Property Management via the phone like you normally do, however you now have the option to come by the clubhouse for more personalized assistance. He will be available on-site at the Clubhouse to assist homeowners with the following:

  • Processing work orders
  • Answering general questions related to
    • Non-Compliance Matters
    • Architectural Applications
    • Clubhouse Reservations
  • Tennis Court FOB key distribution
  • Account inquiries
  • Acceptance of monthly assessment payments
  • Serve as a resource on the day to day operations of the community

CLUBHOUSE HOURS*

 Office HoursCLOSED for Lunch
Monday9:00am – 6:00pm1:00pm to 2:00pm
Tuesdays9:00am – 6:00pm1:00pm to 2:00pm
Wednesday11:00am – 6:00pm1:00pm to 2:00pm
Thursday9:00am to 6:00pm1:00pm to 2:00pm
Friday11:00am – 5:00pm1:00pm to 2:00pm

*Office hours subject to change due to any scheduled Clubhouse event. Given that the rental schedule fluctuates, a sign will be posted on the door when the clubhouse is closed for office-hours.

A dedicated email address has been created for residents to utilize when contacting Management, which will be monitored by Chris Trout under Eddie Tovar’s supervision. The email address is: amerige@actionlife.com. You can continue to use all email addresses that you have on file during this transition and they will be routed to Chris at the above email address for processing. You may also continue to email Eddie, as he will continue to be your Senior Community Manager and remain involved as always. There will be little to no interruption for you as a resident other than the efficiencies being implemented by adding staff to the team! *All forms/applications are currently being revised to reflect the new email address for future submissions; any applications already being processed shall see no interruption.

At Action, it is always our pleasure and privilege to serve you. In an effort to pursue continuous improvement, please utilize the following resources:

  • Visit https://resident.actionlife.com to set up your account, pay bills online, setup Auto Pay, register for E-Statements, view financial information, report & manage work orders, and much more.
  • Call Amerige Heights Community Association or e-mail communitycare@actionlife.com OR amerige@actionlife.com for assistance with work orders, account questions, non-compliance reports, or any other service requests.
  • Visit the Amerige Heights Community Association website at www.amerigeheights.org for community news, updates and access to Association documents.

Your Board of Directors asks that you help warmly welcome Chris Trout to the Amerige Heights Community Association. We look forward to adding his expertise as a resource to all of our residents.


Community Fall Festival, October 8th:

We would like to announce this year’s Fall Festival date has been scheduled for Saturday, October 8th. The event will be held at the Clubhouse from 11am to 2pm. There will be many fun family activities and light snacks for everyone to enjoy, along with other fun surprises. Pumpkins will be given to kids for decorating on a first come, first served basis; come out early and get your free pumpkin while they last!

Attendance is free, but we ask that you please pick-up your tickets at the Clubhouse. This event will be limited to the first 400 residents, and tickets will be issued on a first come, first served basis. Management will be at the Clubhouse on Wednesdays from 1pm to 5pm and Fridays from 9am to 1pm, (unless there’s a scheduled clubhouse reservation) so stop by and pick up your tickets!


Amerige Heights Internet Update

The Amerige Heights internet project has been progressing well and is now transitioning from the construction phase to the in-home installation phase.

The construction teams have one more week of underground fiber work to complete. At the same time, they are going through the community and remediating any concrete, asphalt, grass or plants that were affected during the construction. The 811 utility markings are also being removed throughout the community.  Their final step will be a thorough cleaning of all the HOA streets.

As the construction phase is winding down, the in-home installation phase will begin the week of September 26th.  Residents in Zone 1 will receive a call within  the next week from the installation team to schedule their appointment.  Appointments will be available Monday to Saturday between 8am – 5pm and will take approximately 2 hours to complete inside and outside of your home    The current Fibersphere network will not be touched during this appointment and will still be active in your home for a limited number of months until the transition to GigabitNow is completed.

During the past few months, many residents have been requesting specialized network wiring and extenders for their homes.  GigabitNow is able to offer these optional services and equipment for an additional cost outside of the HOA provided internet service.  For residents interested in a more customized setup, these new options will further enhance the internet experience in your home.  

The www.gigabitnow.com/amerigeheights website is currently being updated with these new options. Residents can add these when they are scheduling their installation appointment.  The website will also have a tentative schedule of when installations will start in each Zone.

For residents that have not yet enrolled in the new service, please do so immediately, otherwise you will be scheduled at the end of the transition and will face delays. Click here to enroll.

If you have any general questions about the project, please contact the Amerige Heights Internet Committee at ahic@gigabitnow.com or 213-260-9569.

Appointment specific questions can be addressed after your Zone has been opened up for appointments and a representative has contacted you.


Clubhouse Office Closed, August 19th

The Clubhouse office will be closed on Friday, August 19th due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email the Senior Community Manager, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, August 24th from 1pm to 5pm.


Safety Committee Update:

During the June 23rd Homeowners Association meeting at the Clubhouse, residents expressed concerns about safety within Amerige Heights and around Fullerton in general.  In order to better address the resident’s concerns, the Amerige Heights Board of Directors recommended the formation of a Safety Committee which will be made up of Amerige Heights residents.  They will be tasked to research various safety concerns that affect the neighborhood.  A few of the topics will include ways to protect your home, better street lighting, lights at pedestrian crossings, researching new parking/patrol vendors, speed humps/traffic surveys, etc.

One additional item will be to provide guidance to the independent and separately managed Amerige Heights Neighborhood Watch (AHNW) program.  This program is a direct relationship between the residents of Amerige Heights and the Fullerton Police department.  They are currently waiting to hear back from the police department to schedule a community-wide overview of the program.  Once a meeting date has been established, the information will be shared with the community.


Amerige Heights Internet Update:

The construction phase of the Amerige Heights Internet project will be completed this month. Over 70,000 feet of newly installed fiber optic cable will connect each home to the new network.  All the streets in the Amerige Heights HOA and the 4 sub-associations will be cleaned towards the end of the month to remove the remaining dust, dirt and 811 markings.

The In-Home Installation phase with GigabitNow will begin towards the end of August and continue until November.  1244 In-Home installations will take place within Amerige Heights to connect the residents to the new network. When your home is ready to be connected, residents will be contacted by GigabitNow to schedule their In-Home appointment.  The order of installations will be based on the fiber network topology and not on the construction Zone map.  

Please make sure to enroll in the new service right away.  By enrolling, you are providing the new service provider, GigabitNow, a way to contact you to schedule your installation.  If residents do not enroll, they will be without the HOA provided internet service once the Fibersphere service is terminated community-wide.

For enrolment information, please see the Gigabitnow.com/Amerigeheights website.


Clubhouse Office Closed, July 29th

The Clubhouse office will be closed on Friday, July 29th. If you need any assistance, please call us at (800) 400-2284 or email the Community Manager, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, August 3rd from 1pm to 5pm.


GigabitNow Internet Service Provider update for Zones 1-4

On Tuesday, July 19th from 5:30-7:30pm, GigabitNow’s team members will be in Zones 1-4 to drop off an information packet to the homes that have not yet enrolled in the new Amerige Heights internet service. The packets will be left on the front door and are a reminder that they should enroll. This to ensure that homeowners are able to sign up and schedule an in-home installation appointment which will be starting in mid-August.  

Homeowners that have not yet enrolled in Zones 5-14 can expect to see packets in the following weeks. If you are unsure which zone your home is located in, please check the GigabitNow website: GigabitNow.com/AmerigeHeights.


Resident Portal: Community Announcements

Please note that all announcements relating to Amerige Heights are also being placed on the Resident Portal. Effective October 1, 2022, these announcements will only be on the Resident Portal. So, be sure to log in to your portal on a regular basis to see all relevant community announcements. In addition, you can pay your assessments, see account balances, report maintenance requests and reserve the club house all through the portal. If you do not currently have an account for the Amerige Resident Portal, you can create an account here: www.resident.actionlife.com

Note that as of October 1, 2022, www.ameraigeheights.orgwill be primarily used to highlight the amenities and benefits of living in the Amerige Community. This site is a great way to communicate to prospective buyers about the Amerige Community when you are ready to sell. Alternatively, ongoing information, functions, and updates for those living in the community will be available through the Resident Portal.


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Location

North Gilbert Street & West Pioneer Ave.
Fullerton, CA 92833
phone | (949) 450-0202

Management Team

 

Senior Community Manager
Eddie Tovar | etovar@actionlife.com

Resident Service Coordinator
Chris Trout | amerige@actionlife.com

 

Management Company

Action Property Management
www.actionlife.com
Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
phone | (949) 450-0202
fax | (949) 450-0303