Manager’s Messages

Exciting Changes to Our Community Patrol Services!

We are excited to announce that Allied Universal is our new patrol services provider for the Amerige Heights Community Association (master association only – this change does not affect the sub-associations). This change aims to enhance safety and service quality in our community.

Services Provided by Allied Universal:

  • Patrol Services: Regular foot and vehicle patrols for visible safety presence.
  • Parking Monitoring: Enforce parking regulations on private streets; local law enforcement handles public streets. Safelisting programs are on hold for further review.
  • Rapid Response: Swift and efficient response to emergencies.
  • Enhanced Communication: Clear and open communication with residents and management.
  • Incident Reporting: Detailed incident reports with follow-up actions.
  • Safety Programs: Tailored safety workshops, community alerts, and security assessments.
  • Community Engagement: Building strong relationships with residents and attending community meetings.
  • Technological Integration: Real-time reporting, GPS tracking, and surveillance systems.

Introducing Maria Lopez, Post Commander: Maria Lopez will supervise our patrol officers, bringing nine years of experience and a degree in criminal justice. Living just 10 minutes away, Maria is dedicated to our community’s safety and will attend Board and Safety Committee meetings to report and improve patrol services. Please welcome Maria when you see her around.

Contact Information:

Contact Protocols:

  • Emergency: Dial 911
  • Urgent Situations: Contact the patrol officer immediately for suspicious activity or urgent concerns.
  • Non-Emergency: Use email or call during regular patrol hours for minor issues or information requests.

We are confident that Allied Universal will provide a higher level of safety and community engagement, ensuring Amerige Heights remains a thriving place to live. Please reach out with any questions or concerns and join us in welcoming our new patrol team.

Sincerely,

Amerige Heights Community Association


Introducing "Manager Monday" at Amerige Heights

We are excited to announce a new program designed to enhance communication and community engagement at Amerige Heights! Starting immediately, our General Manager, Flint Faulkner, will be available at the clubhouse every Monday from 10:30 AM to 6:30 PM for “Manager Monday.”

What is “Manager Monday”?

“Manager Monday” is an opportunity for residents to meet with Flint Faulkner, your new General Manager, in person. Whether you have questions about the community, need assistance with association matters, or simply want to say hello, Flint will be there to help.

Details:

  • When: Every Monday
  • Time: 10:30 AM to 6:30 PM
  • Where: Amerige Heights Clubhouse

We encourage all residents to take advantage of this new initiative. “Manager Monday” is your chance to connect directly with the management team, get your questions answered, and share your thoughts and ideas to help make Amerige Heights an even better place to live.

Resident Services Coordinator Available

In addition to “Manager Monday,” we want to remind you that our onsite Resident Services Coordinator is available at the clubhouse Monday through Friday from 9:00 AM to 6:00 PM. The Resident Services Coordinator is ready to assist with any day-to-day concerns and provide support for your needs throughout the week.

We are committed to providing excellent service and ensuring that your experience at Amerige Heights is positive and fulfilling. We look forward to seeing you at the clubhouse and working together to create a vibrant and engaged community.

Sincerely,

Amerige Heights Community Association


Tree Trimming & Important Parking Information

We have been receiving questions from residents, and are pleased to inform you about the ongoing community-wide tree trimming project. The project began on Monday, June 10th, 2024, with two dedicated crews working diligently to enhance the beauty and safety of our neighborhood. The tree trimming will continue through Wednesday, July 31st, 2024.

Please find the detailed schedule below (weather permitting):

Crew 1: Cost Centers and Master Perimeter Trees from June 10th to July 23rd

  • Stan Pac: 6/10 – 6/13
  • Stoneybrook: 6/14 – 6/24
  • Master (Perimeter): 6/25 – 7/23

Crew 2: Master Trees Only from June 10th to July 31st

  • Gardner Park & East: 6/10 – 6/25
  • West of Gardiner Park / Area surrounding elementary school: 6/26 – 7/12
  • South of elementary school: 7/15 – 7/31

Important Notice:

To ensure the safety of our residents and the efficiency of the tree trimming process, ‘No Parking’ signs will be posted as necessary. These signs will indicate areas where parking is temporarily prohibited to allow crews to work safely and effectively. Please ensure not to park near trees with posted signs during the specified days and times. Your cooperation is crucial in helping us complete this project smoothly and without delays.

If your vehicle is parked in a designated ‘No Parking’ area, it may need to be moved to avoid being towed at the owner’s expense. We appreciate your understanding and adherence to these temporary parking restrictions.

We understand this may cause some inconvenience, and we sincerely appreciate your patience and cooperation during this maintenance period. If you have any questions or concerns about the tree trimming schedule or parking restrictions, please do not hesitate to contact us at amerige@actionlife.com


Community Crime and Break-Ins

Management continues to receive periodic reports related to crime and activity that requires Fullerton Police Department intervention. It has come to our attention that some owners may believe that the homeowners association is the proper entity to assist residents with criminal activity. Unfortunately, this is not the case. We always strongly recommend that owners submit these reports to Fullerton PD, as matters related to theft, break-ins, and all other crimes that affect our community’s sense of security falls within the jurisdiction of the police department. The Board understands and empathizes for your concerns as they too, are members of the community. In fact, a Board Member had their window broken into during the last board meeting. This should help illustrate that the Board is motivated, but simply not able to handle matters related to public safety – this is 100% a function of the police department.

Although the patrol service and the various neighborhood watch groups might help deter crime, they can only report a crime to the police department when they witness it, and they cannot make arrests. Please ALWAYS call 911 or the Fullerton Police Department first and foremost.  Although owners may be frustrated that the Homeowners’ Association does not have greater ability to intervene, this is simply not something that the CC&Rs (which define the Board’s authority) nor the law give the HOA authority to become involved with.  Simply put this means neither management nor the Board is able or authorized to intervene in police matters! As such, neither management nor the association can reasonably be expected to substitute for law enforcement, and hope that owners understand that they themselves are ultimately responsible for their own safety and belongings.

Owners are encouraged to do the simple things like maintain their home lights and park in their garage, as well as more involved things like attend city council meetings, schedule to meet with the local police department, and consider participating in the Neighborhood Watch Committees (which are not related to or affiliated with the Amerige Heights Community Associations). If you are interested, management can give you the contact information for a local neighborhood watch committee (not affiliated with Amerige Heights Community Association) to join forces and support your neighbors. Please be assured that the Board only can do (and has done) what is within their limited authority – the Board Members have contacted PD time and time again over the years, have sent newsletters/eblasts reminding owners to be vigilant, have met with the Police Chief, have joined Neighborhood Watch Programs, and have encouraged owners to report crime to police. The Board members have the same responsibility and resources as you; the Board does not have more or less authority on issues related to crime than you, as a homeowner. While we welcome reports of your experiences, we ask that you not direct your frustration towards Management or the Board, and that you evalute expectations regarding the limited resources that the HOA has in relation to police matters.

Finally, please remember that there is power in numbers! We urge you to contact the police if you are the victim of crime and use the non-emergency number if you want to report suspicious activity – the more reports that are submitted to PD, the more that they will allocate resources to help the homeowners in the community. We are hopeful that owner reports will cause the police department to allocate more resources to patrolling the community!  We are all in this together. 

Thank you.


No Parking on Thursdays - City Streets

It has been brought to our attention that the City of Fullerton has begun tagging vehicles parked on public streets during the posted No Parking hours. The signs clearly state no parking every Thursday from 11:00 am – 4:00 PM. Please be mindful of these areas, as the city intends to issue tickets to vehicles found in these areas! Please contact the City of Fullerton directly at 714-738-6300 with any questions related to parking infractions on public streets.

Attached you will find a map that illustrates the areas governed by the City. This is a courtesy reminder, as city-owned public streets are not within the jurisdiction of the Amerige Heights Community Association.

*PLEASE NOTE THIS POST HAS BEEN UPDATED WITH A MORE COMPREHENSIVE MAP SHOWING HUGHES DR. CORRECTLY MARKED PUBLIC ALL THE WAY TO BASTANCHURY RD.*.


Amerige Heights Internet Clarification

Amerige Heights has 2 fiber networks that currently provide internet service to the community.  The original network is hosted by Fibersphere/GigaMonster/Bai Connect and the new one that is currently being installed in resident’s homes is by GigabitNow.  The community is in the middle of a transition period where both networks will be active until early 2024.

The Fibersphere/GigaMonster/Bai Connect is the internet that has been in use for years.  Please call their support hotline at 833-215-5806 to report any issues. 

The new GigabitNow network is completely separate and being installed for those who have already signed up at this time. If you have any issues with this internet after it has been installed please contact the support number: (800) 468-3939.

Thank You

Amerige Heights HOA Board


Community Maintenance

You may have noticed the Park West tree crew working in the community this week. The Board of Directors has recently approved removal of 34 Tipuana trees in McDermont Park. The trees in this area will be replaced with less root-invasive trees shortly, once concrete repair/replacement in this area is complete. We assure you that the removals were necessary in order to preserve the condition of the streets and to avoid further damage to concrete/asphalt in the future. The Board of Directors is working hard to ensure that the community remains beautiful for generations to come!

Additionally, El Veloz Cleaning Services has been contracted to complete the exterior cleaning of the Plexiglas Panels that surrounds part of the Community. They are scheduled to start working at the community beginning on July 17th.


Proposed Rule Changes - Clubhouse and Turf Guidelines

Pursuant to Civil Code 4360, the Board of Directors will be considering a proposed operating rule change at the Board of Directors meeting to be held at The Legacy Clubhouse at 2051 Hughes Dr, Fullerton, CA 92833, on July 27, 2023 at 6:30 p.m.  If you wish to make any written comments on this proposed operating rule change, please document your comments and return them to the management office so that they can be delivered to the Board prior to the Board Meeting.  Alternatively, if you can attend the Board Meeting, your constructive comments will be considered by the Board of Directors prior to its making a decision on the proposed rule change.  Any and all comments made at the Board Meeting will be subject to the standing rules of the Board related to member comments at Board meetings.

  • The text of the proposed rule change is as follows:

The additions to Turf Guidelines is included in its entirety; the changes to the Clubhouse Rules and Regulations are posted via General Notice in the resident portal at resident.actionlife.com (left Column when you log in, under “My Community>Documents>General Notice Posting Civil Code 4360”

  • A description of the purpose and effect of the proposed rule change is as follows: 

The purpose of the Turf Guidelines is to ensure that there is consistency in the specification’s owners should adhere to when completing turf renovations. The desired effect is that the consistency will keep property values high, and serve as a metric to guide owners when submitting Design Review Applications. 

The purpose of the changes to the Clubhouse Rules and Regulations is to ensure that residents have access to support from Action Property Management, as currently the amount of reservations during the week prohibits management from being on-site during those days. The desired effect is to ensure that owners are able to walk-in to obtain support with any association-related issues during the week. 

  • Member Comments:  If you wish to provide written comment, please send your comments to the management office c/o Action Property Management, 2603 Main Street, Suite 500, Irvine, CA  92614, or on-site to the Legacy Clubhouse, or via email to amerige@actionlife.com.  Please date, identify your property address, print your name and sign.  Anonymous/unsigned comments will not be considered. The rules will not be attached to this website as it is public facing. If you have issues logging into your Resident Portal, or simply with to have a copy emailed to you, please email communitycare@actionlife.com and request a copy of the PROPOSED rules.

FINAL NOTICE: Internet Registration Required before June 30th

To guarantee that the new GigabitNow fiber Internet service is installed in your home prior to the current HOA Internet service being turned off in October, residents must enroll for GigabitNow service before June 30, 2023. If you enroll after June 30th, your home may be without HOA provided Internet for a duration of time after the Fibersphere service is discontinued in October. Enrollment information can be found under the HOA Internet menu.

If you have already been installed and activated.

No action is needed.

If you have already been enrolled but have not yet been installed and activated.

The installation teams are quickly progressing through Amerige Heights. As soon as your home is next in line to be installed, a team member will call to schedule your installation appointment.

In the meantime, we encourage you to review all of your home Internet options and plans, because some choices may have been announced after you had enrolled for service. You can review these selections and learn more about what to expect during your installation by visiting the HOA Internet menu.

If you have any questions or concerns about your home Internet please feel free to contact GigabitNow at any time. Their customer support is available 24/7 at 1-800-468-3939 or by email at support@gigabitnow.com.

An informational flier is attached for your reference.


GigabitNow - UPDATES

Please see the following updates on the new fiber network that was recently built for our neighborhood. 

·      If you have not yet been installed and activated –

The installation teams are progressing through Amerige Heights.  As soon as your home is next in line to be installed, a team member from Butler Telcom will call to schedule your installation appointment. Appointments will be available Monday to Saturday 9am-5pm. Please carefully review the home internet options because some choices may have been announced after you originally enrolled for service. You can review these selections and learn more about what to expect during your installation through the “HOA Internet” tab on our community’s website: https://amerigeheights.org/hoa-internet  

·      If you have NOT enrolled for GigabitNow home internet service –

Please enroll for the new HOA provided internet service as soon as possible. The service provided by Fibersphere will be turned off later this summer once all the home installations have been completed. To avoid losing your internet service, please enroll for service with GigabitNow through our community’s website: https://amerigeheights.org/hoa-internet

·      If you have already been installed and activated –

No action is needed. If you have any questions or concerns about your home internet service, please feel free to contact GigabitNow at any time. Their customer support team is available 24/7 at 1-800-468-3939 or by email at support@gigabitnow.com.  

If you have any general questions about the internet upgrade, please feel free to stop by the Clubhouse during normal business hours, or email the Amerige Heights Internet Committee at ahic@amerigeheights.org.

Best Regards,

Amerige Heights Internet Committee


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Location

Amerige Heights Heritage House (clubhouse)
2051 Hughes Dr
Fullerton, CA 92833
phone | (949) 450-0202

Management Team

General Manager
Flint Faulkner | flintfaulkner@actionlife.com

Manager Assistant
Katie Greer | maoc@actionlife.com

Resident Service Coordinator
Chris Trout | amerige@actionlife.com

 

Management Company

Action Property Management
www.actionlife.com
Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
phone | (949) 450-0202
fax | (949) 450-0303