- Manager's Messages
- PLEASE READ: Internet Service Outage 3/2/18 from 2pm to 6pm
PLEASE READ: Internet Service Outage 3/2/18 from 2pm to 6pm
Posted By etovar on March 2, 2018
Management received the following announcement from Fibersphere regarding your internet service today:
Fibersphere has been notified that we will have to change the IP addresses we currently use to deliver service to Amerige Heights, due to an ownership dispute filed by another internet provider. We will be performing the switch-over between 2pm and 6pm on March 2nd. When the switch-over takes place, your internet will go down and you will need to power cycle your wireless router by unplugging it from power for 20 seconds, and plugging it back in. Service should be restored after the reboot.
The IP addresses we are issuing are owned by us and are registered as US address. We have noticed a few database discrepancies that list the addresses as being located in Canada, however we have updated those databases and they will be corrected shortly. You may see some location information being incorrect for the next few days, but it should not impact your ability to use the internet or stream videos.
If your service is not restored after your equipment reboot, please call Fibersphere at 714-923-0035 or reach out to us on our online contact form.
Thank you for your understanding, we apologize for the brief outage you will experience but will work to get you back online quickly.