Welcome to Amerige Heights

The Clubhouse office will be closed on Thursday, September 29^th due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email at amerige@actionlife.com or email your Senior Community Manager, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Friday, September 30^th from 11am to 5pm.

Your Board of Directors is happy to announce that Action Property Management will be onsite Monday through Friday moving forward. We are excited to introduce Chris Trout as the Resident Service Coordinator (RSC) for Amerige Heights Community Association. Chris Trout has extensive experience working with Action’s systems and processes and is well trained and equipped to handle any customer-facing questions that you may have. The Board of Directors believes that an increased presence will help foster a sense of community and ensure that residents always have a representative available to guide them when it comes to Association matters. Please be kindly reminded that Chris cannot respond ‘live’ to any Board-level questions (such as fee waiver requests, suggestions that need to be added to a Board agenda, etc.), and that these will be routed to the next Board Meeting as usual. Given Chris’s new role as Resident Services Coordinator, some items will also need to be routed to Eddie Tovar, who works very closely with your Board of Directors; please be patient and understanding and help us welcome Chris to our community!

Chris will work exclusively servicing Amerige Heights and will assist your Senior Community Manager, Eddie Tovar. Chris Trout and Eddie will work together to tackle the needs of the Association as it pertains to ongoing projects, but the implementation of the RSC will benefit the homeowners directly in many ways! You are welcome to contact Action Property Management via the phone like you normally do, however you now have the option to come by the clubhouse for more personalized assistance. He will be available on-site at the Clubhouse to assist homeowners with the following:

• Processing work orders
• Answering general questions related to
  • Non-Compliance Matters
  • Architectural Applications
  • Clubhouse Reservations
• Tennis Court FOB key distribution
• Account inquiries
• Acceptance of monthly assessment payments
• Serve as a resource on the day to day operations of the community

CLUBHOUSE HOURS*

*Office hours subject to change due to any scheduled Clubhouse event. Given that the rental schedule fluctuates, a sign will be posted on the door when the clubhouse is closed for office-hours.

A dedicated email address has been created for residents to utilize when contacting Management, which will be monitored by Chris Trout under Eddie Tovar’s supervision. The email address is: amerige@actionlife.com. You can continue to use all email addresses that you have on file during this transition and they will be routed to Chris at the above email address for processing. You may also continue to email Eddie, as he will continue to be your Senior Community Manager and remain involved as always. There will be little to no interruption for you as a resident other than the efficiencies being implemented by adding staff to the team! *All forms/applications are currently being revised to reflect the new email address for future submissions; any applications already being processed shall see no interruption.

At Action, it is always our pleasure and privilege to serve you. In an effort to pursue continuous improvement, please utilize the following resources:

• Visit https://resident.actionlife.com to set up your account, pay bills online, setup Auto Pay, register for E-Statements, view financial information, report & manage work orders, and much more.
• Call Amerige Heights Community Association or e-mail communitycare@actionlife.com OR amerige@actionlife.com for assistance with work orders, account questions, non-compliance reports, or any other service requests.
• Visit the Amerige Heights Community Association website at www.amerigeheights.org for community news, updates and access to Association documents.

Your Board of Directors asks that you help warmly welcome Chris Trout to the Amerige Heights Community Association. We look forward to adding his expertise as a resource to all of our residents.

We would like to announce this year’s Fall Festival date has been scheduled for Saturday, October 8^th. The event will be held at the Clubhouse from 11am to 2pm. There will be many fun family activities and light snacks for everyone to enjoy, along with other fun surprises. Pumpkins will be given to kids for decorating on a first come, first served basis; come out early and get your free pumpkin while they last!

Attendance is free, but we ask that you please pick-up your tickets at the Clubhouse. This event will be limited to the first 400 residents, and tickets will be issued on a first come, first served basis. Management will be at the Clubhouse on Wednesdays from 1pm to 5pm and Fridays from 9am to 1pm, (unless there’s a scheduled clubhouse reservation) so stop by and pick up your tickets!

The Amerige Heights internet project has been progressing well and is now transitioning from the construction phase to the in-home installation phase.

The construction teams have one more week of underground fiber work to complete. At the same time, they are going through the community and remediating any concrete, asphalt, grass or plants that were affected during the construction. The 811 utility markings are also being removed throughout the community.  Their final step will be a thorough cleaning of all the HOA streets.

As the construction phase is winding down, the in-home installation phase will begin the week of September 26th.  Residents in Zone 1 will receive a call within  the next week from the installation team to schedule their appointment.  Appointments will be available Monday to Saturday between 8am – 5pm and will take approximately 2 hours to complete inside and outside of your home    The current Fibersphere network will not be touched during this appointment and will still be active in your home for a limited number of months until the transition to GigabitNow is completed.

During the past few months, many residents have been requesting specialized network wiring and extenders for their homes.  GigabitNow is able to offer these optional services and equipment for an additional cost outside of the HOA provided internet service.  For residents interested in a more customized setup, these new options will further enhance the internet experience in your home.  

The www.gigabitnow.com/amerigeheights website is currently being updated with these new options. Residents can add these when they are scheduling their installation appointment.  The website will also have a tentative schedule of when installations will start in each Zone.

For residents that have not yet enrolled in the new service, please do so immediately, otherwise you will be scheduled at the end of the transition and will face delays. Click here to enroll.

If you have any general questions about the project, please contact the Amerige Heights Internet Committee at ahic@gigabitnow.com or 213-260-9569.

Appointment specific questions can be addressed after your Zone has been opened up for appointments and a representative has contacted you.

The Clubhouse office will be closed on Friday, August 19^th due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email the Senior Community Manager, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, August 24^th from 1pm to 5pm.

During the June 23rd Homeowners Association meeting at the Clubhouse, residents expressed concerns about safety within Amerige Heights and around Fullerton in general.  In order to better address the resident’s concerns, the Amerige Heights Board of Directors recommended the formation of a Safety Committee which will be made up of Amerige Heights residents.  They will be tasked to research various safety concerns that affect the neighborhood.  A few of the topics will include ways to protect your home, better street lighting, lights at pedestrian crossings, researching new parking/patrol vendors, speed humps/traffic surveys, etc.

One additional item will be to provide guidance to the independent and separately managed Amerige Heights Neighborhood Watch (AHNW) program.  This program is a direct relationship between the residents of Amerige Heights and the Fullerton Police department.  They are currently waiting to hear back from the police department to schedule a community-wide overview of the program.  Once a meeting date has been established, the information will be shared with the community.

The construction phase of the Amerige Heights Internet project will be completed this month. Over 70,000 feet of newly installed fiber optic cable will connect each home to the new network.  All the streets in the Amerige Heights HOA and the 4 sub-associations will be cleaned towards the end of the month to remove the remaining dust, dirt and 811 markings.

The In-Home Installation phase with GigabitNow will begin towards the end of August and continue until November.  1244 In-Home installations will take place within Amerige Heights to connect the residents to the new network. When your home is ready to be connected, residents will be contacted by GigabitNow to schedule their In-Home appointment.  The order of installations will be based on the fiber network topology and not on the construction Zone map.  

Please make sure to enroll in the new service right away.  By enrolling, you are providing the new service provider, GigabitNow, a way to contact you to schedule your installation.  If residents do not enroll, they will be without the HOA provided internet service once the Fibersphere service is terminated community-wide.

For enrolment information, please see the Gigabitnow.com/Amerigeheights website.

The Clubhouse office will be closed on Friday, July 29^th. If you need any assistance, please call us at (800) 400-2284 or email the Community Manager, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, August 3rd from 1pm to 5pm.

On Tuesday, July 19th from 5:30-7:30pm, GigabitNow’s team members will be in Zones 1-4 to drop off an information packet to the homes that have not yet enrolled in the new Amerige Heights internet service. The packets will be left on the front door and are a reminder that they should enroll. This to ensure that homeowners are able to sign up and schedule an in-home installation appointment which will be starting in mid-August.  

Homeowners that have not yet enrolled in Zones 5-14 can expect to see packets in the following weeks. If you are unsure which zone your home is located in, please check the GigabitNow website: GigabitNow.com/AmerigeHeights.

Please note that all announcements relating to Amerige Heights are also being placed on the Resident Portal. Effective October 1, 2022, these announcements will only be on the Resident Portal. So, be sure to log in to your portal on a regular basis to see all relevant community announcements. In addition, you can pay your assessments, see account balances, report maintenance requests and reserve the club house all through the portal. If you do not currently have an account for the Amerige Resident Portal, you can create an account here: www.resident.actionlife.com

Note that as of October 1, 2022, www.ameraigeheights.orgwill be primarily used to highlight the amenities and benefits of living in the Amerige Community. This site is a great way to communicate to prospective buyers about the Amerige Community when you are ready to sell. Alternatively, ongoing information, functions, and updates for those living in the community will be available through the Resident Portal.

The micro-trenching phase of the project is progressing according to schedule.  By the end of this week, most of Zones 1-10 will have the fiber installed in their streets. Zones 11-14 will be completed during the month of July.

Once the fiber has been installed in the micro-trench, the next step is to apply an asphalt overlay to cover the micro-trench and blend it in with the rest of the street. That step started this week in Zone 1.  “No Parking” signs will go up again in the Zones so that the construction teams can clean the streets and apply the asphalt overlay.  We ask that residents be aware of the 3″ wide band of asphalt that is being applied.  The construction teams will be on hand to assist anyone that has to enter or exit their driveway while the asphalt is drying.  The remaining 811 markings on the streets will be removed 4 weeks after each street has completed both construction steps. If you have any questions or concerns about the construction, please feel free to call Geoff Spickler with SiFi Networks at (951) 816-9628.

All residents must enroll for the new internet service so that an appointment can be scheduled for their in-home installation. Installations will start in August with Zone 1.  Please see the website for more enrollment details, Gigabitnow.com/AmerigeHeights

At the June 2022 Homeowners Association meeting a group of residents shared with the Board of Directors that burglaries have been occurring in the Amerige Heights Community.  At the meeting homeowners focused on incidents in the Northwest area of the community.  This communication is an ALERT for all residents to be mindful of their surroundings and to take all precautions available to stay safe as well as a follow-up to items discussed at the meeting.

Often times, residents fail to report petty crimes to the police department, thinking that some acts of vandalism are “too small” to report to the police.  This is certainly not the case, according to local law enforcement. The local police department is tasked with protecting law-abiding citizens from criminal activity. Crime prevention is important; equally important is that criminals face consequences for their actions. This can only be accomplished through resident reports to the proper authorities. Police can only respond to crimes that are reported, and they utilize reports from residents to potentially increase patrol in high-crime areas.   At minimum, timely reporting can allow the police to increase presence in the area to protect your neighbors and prevent your location from being hit again.

If you have information related to criminal activity, or you observe something that simply seems out of place (abandoned vehicles, suspicious solicitors moving door-to-door, unusual activities in public parks, etc.) you should contact the City of Fullerton Police Department.

• For crimes in progress or if your life is in danger, immediately dial 911.
• For suspicious circumstances or crimes that occurred when you were not present and the suspects are already gone, please call (714) 738-6800 or (714) 738-6715.

Unfortunately, even with taking precaution, there is no guarantee that burglary or other crime will not occur. It is always important to be aware of your surroundings and to report suspicious activity. Suspicious activity can be anything that seems unusual, such as: people lurking around homes, hiding from passing traffic, or trying to open/unlock doors or windows. Call 911 immediately if you are witness to any of the aforementioned activity. “See something, say something!”

While this communication is sent to residents as a courtesy on behalf of the Board of Directors, please be reminded that owners are ultimately responsible for their own personal safety and belongings. While increased vigilance on behalf of patrol may potentially deter crime, the police department is the appropriate point of contact should you encounter a crime in progress.

Homeowners are reminded that Patrol-One, the community safety patrol vendor, is primarily contracted to address parking control issues; however, they are also tasked with reporting observed unsafe/illegal activities to the Fullerton Police Department and Property Management.  Patrol-One personnel may also approach, and attempt to correct, individuals observed to be violating HOA rules when they deem it safe to do so.  Property Management is regularly advised of issues observed by Patrol One and follows up with homeowners when appropriate.  The Board will continue to communicate with Patrol One regarding this and other issues and make enhancements to services when possible.

Homeowners are reminded that criminals avoid the spotlight and well-lit streets are proven to deter crime and prevent accidents relating to safety.  Many residents simply need to replace their burned-out porch lights.  Please note that the lights attached to your property are a homeowner responsibility, (unless you are part of the condo sub-associations). Please have the photocells inspected regularly and replace the light bulbs when they are out.  In addition, supplemental lights not provided by the original builder may require HOA approval if they are non-approved fixtures or create light nuisance to neighboring homes.  If you observe a street or park fixture light is not working, please report the issue to Property Management.

We are pleased to announce that the City of Fullerton has finally approved the tennis court lighting project. It took several revisions and submissions, however, the tennis courts will soon have lights.

The contractor is set to start the installation of the lights on Wednesday, June 22, 2022 and the tennis courts will be temporarily closed and unavailable for use. The contractor has asked that the courts be closed on Wednesday, 6/22 and Thursday, 6/23, (although the project is expected to last a couple weeks). Please look out for additional signage and information posted at the tennis courts. For any questions, please contact Community Manager Eddie Tovar at etovar@actionlife.com.

Attached is a flyer from Scouts BSA Troop 1238, for a planned Collection Drive scheduled on June 25, 2022 from 12pm to 2pm, (right after the community yard sale). The Scouts are collecting bags of used clothing, linens, and household goods for donations to Savers thrift store. They will be in the Fisler Elementary parking lot, should residents have any extra items they are unable to sell and want to get rid of.  Please reference the attached flyer for additional information.

The Amerige Heights Community Association is quickly approaching 20 years old. While the landscape company and irrigation technician inspect the common area irrigation regularly, sprinklers will periodically need maintenance/repair. The Board of Directors invites you to work together with the landscape team to ensure that irrigation issues are reported promptly. Please report any common area issues related to broken sprinklers or over-watering to Action Property Management at (800) 400-2284 or via email to communitycare@actionlife.com. Management will dispatch a landscape representative promptly upon receipt of the report. Let’s all work together and help conserve water!

If you notice a problem with a homeowner maintained sprinkler or see excessive water run-off, feel free to leave a note for your neighbor and let them know. A friendly note is always appreciated and fosters a sense of community in your neighborhood. As you know, most homeowners are sleeping when their sprinkler system comes on and these issues are difficult to identify. You may also notify your Community Manager, Eddie Tovar, at etovar@actionlife.com to make him aware of the situation.

Let’s get rid of clutter and make room for our cars in our garages! The Board has agreed to allow residents to participate in a Community-wide yard sale. Please join your neighbors in making this a successful tradition.

When:                  Saturday, June 25th from 8am to 12pm

Location:              Amerige Heights Community (homeowners may set up at their homes/garages)

Tips for the yard sale:

• Organize the items you wish to sell the night before and have them ready to stage.
• Put stickers on items with prices
• Have plenty of change: $1 and $5 bills
• BE PREPARED AT 7:45am (Buyers will show up early)

Action’s office will be closed on Monday, May 30^th, in observance of the Memorial Day holiday. If you need to report an emergency maintenance issue in the Association’s common area, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Tuesday, May 31^st.

Have a very safe and happy Memorial Day holiday!

The Clubhouse office will be closed on Friday, May 20^th due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email the Community Manager, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, May 25^th from 1pm to 5pm.

It has come to our attention that some residents may not be aware of the parking restrictions in the Talmadge section of the community. This is a friendly reminder of the parking guidelines established in 2018 for the residents living/parking on Stein-Strauss, Shapiro, Simon and the west-end of Root and Evans Streets. All vehicles parking on these streets between the hours of 12:00am to 6:00am must be registered or safe-listed with Patrol One, or vehicles are subject to tow. If you haven’t already, please contact Patrol One at (714) 541-0999 to create your account profile and register all of your vehicles. A copy of the application from Patrol One is located on the Resident Portal for your reference. For owners that have tenants, please ensure you’ve contacted your tenants and explained the guidelines. Tenants who have vehicles towed will be instructed to contact their landlords.

A complete copy of the Association’s Parking Guidelines can also be found on the Resident Portal.

The Amerige Heights Internet Service Committee is holding an information session on Thursday, April 28, 2022 at 6:30 PM via Zoom, (see meeting information below). Homeowners are encouraged to attend this meeting, as the Committee will be discussing the construction plans and the internet service rollout. Zoom attendee space is limited to 300. If you are unable to attend the meeting, there will be multiple community events from April thru September for residents to inquire about the project. If you have any general questions, please do not hesitate to contact the Amerige Heights Internet Service Committee at ahic@gigabitnow.com.

All construction updates, schedules, community events and internet rollout information will be updated weekly on the GigabitNow.com/AmerigeHeights website.

Zoom Meeting Info

Meeting ID: 931-6626-2260

Password: 332716

As you may know by now, new fiber infrastructure and internet service is coming to Amerige Heights. For details and information about the new service, please go to: Gigabitnow.com/AmerigeHeights. A copy of the notice that was recently mailed to the membership is also located below.

We continue to receive comments about people speeding through our community. Please slow down and remind your friends to do the same. Life is precious. We all need to work together to ensure a safe community.

While in the common area, pets are to be kept on a leash at all times. We all love our pets and Amerige Heights is a great community for our furry friends. Unfortunately, some residents are not as courteous as is required to be neighborly, and therefore, create nuisance situations such as allowing dogs off their leash and allowing the pets to soil their neighbors’ property and common area. These are clearly the responsibility of the pet owner and abiding by the pet rules in the community will not only promote a better relationship with your neighbors, but will protect the health and safety of the animals as well.

Our office will be closed on Monday, February 21^st for President’s Day. If you need to report an emergency maintenance issue in the Association’s common area, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Tuesday, February 22^nd. Have a safe and happy President’s Day holiday!

Please note that holiday decorations should have been removed by January 15^th per the Rules & Regulations.  If you still have any on display, please make sure all decorative items and lighting are removed from the property. If you need additional time, contact Management to request an extension.

To celebrate the upcoming Thanksgiving holiday, our office will be closed on Thursday, November 25^th and Friday November 26^th. If you need to report an emergency maintenance item, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Monday, November 29^th.

Happy Thanksgiving Day!

The Amerige Heights Internet Committee has been researching solutions to improve the community’s internet network and services. We have identified multiple options and are working through each proposal to come up with the best technology, performance and customer service using the survey work that took place in October.  We appreciate your patience as we work through this extensive project. 

If you have any questions, feel free to email the Amerige Heights Internet Committee at amerigeheights.ic@gmail.com. 

This year’s holiday event has been scheduled for Thursday, December 9, 2021 from 6:00pm to 8:00pm at the Amerige Heights Clubhouse. Come out and celebrate the holiday season with your friends and neighbors. Enjoy entertainment, appetizers, desserts and the arrival of Santa Claus and his sleigh. Children can visit and have their picture taken with Santa, so please bring your camera. Please join us and share your holiday cheer!

Attendance is free, but we ask that you please pick-up your tickets at the Clubhouse. This event will be limited to the first 400 residents, and tickets will be issued on a first come, first served basis. Management will be at the Clubhouse on Wednesdays from 1pm to 5pm and Fridays from 9am to 1pm, (unless there’s a scheduled clubhouse reservation) so stop by and pick up your tickets!

Recent information was received from the Postal Regulatory Commission that may impact delivery time expectations, and we wanted to bring this to your attention. Starting October 1, 2021, the Postal Service will be changing the timelines to its’ first-class mail. Instead of a 1-3-day guarantee, they are moving to 1-5-day guarantee, with an estimate of 70% to remain in that 1-3-day window. Since this is how most BANKPAY (or as some banks call it Bill Pay) checks are sent to our lockbox for your HOA payments, this may impact many homeowners.  If you are concerned regarding delays, we are recommending that you consider moving up your BankPay or Bill pay date or switch to our resident portal payment method to avoid any unfortunate incidents.

You can read more about it here. 

Don’t miss our Community Fall Festival this Saturday, October 16^th, from 11am to 2pm at the Amerige Heights Clubhouse. There will be many fun family activities, including light snacks for everyone to enjoy and other fun surprises. Pumpkins will be given to kids for decorating on a first come, first served basis; come out early and get your free pumpkin while they last!

Attendance is free, but we ask that you please pick-up your tickets at the Clubhouse so we have an idea of how many of our residents might be attending. Management is at the Clubhouse on Wednesdays from 1pm to 5pm and Fridays from 9am to 1pm, (unless there’s a scheduled clubhouse reservation).

The Amerige Heights Board of Directors is currently looking into options to improve the community’s internet network and services. We are planning to conduct survey work from Monday, September 27th through Friday, October 1st to have a better understanding of each street, common areas, and utility areas.  

Residents will not be impacted by the survey work. You may periodically see surveyors with vests, hard hats, and other equipment on your street. If you have any questions, feel free to ask any of the team members or email the Amerige Heights Internet Committee at amerigeheights.ic@gmail.com.  As we continue to explore internet upgrades, regular updates will be provided in the upcoming months.

The Amerige Heights Internet Committee (AHIC) has narrowed down its search to (2) internet providers. Before a final decision can be made, a survey of the current Amerige Heights fiber optic infrastructure must be performed. The Board of Directors for the Master association and the 4 Sub-Associations (GalleryWalk, PlazaWalk, Radcillfe and StudioWalk) have recently given approval for the infrastructure survey to commence.

Once the results of the infrastructure survey have been presented to the Board of Directors in September, the AHIC will schedule multiple Q&A sessions (at the Clubhouse & over Zoom) to update the residents.  We will also post our monthly updates on the amerigeheights.org website. 

The goal of the AHIC is to find an ISP that will future-proof our aging fiber optic network while providing network stability and excellent customer service.  1 Gbps speeds will be the default for all residents at no additional cost once we move forward with the project. 

If you have any questions, please feel free to reach out to the AHIC by emailing them at amerigeheights.ic@gmail.com. 

Curb appeal is important to homeowners because of the impact on property values and the pleasing appearance.  Yard work can be a very rewarding experience.  The key is not to let things get out of control, so please inspect your turf regularly and take the steps necessary to eliminate the weeds.

Additionally, Management continues to receive reports of overgrown trees encroaching onto homeowner yards that are not being maintained.  Tree Maintenance is not only for curb appeal; rodents may nest on overgrown trees/palms, so it is important to inspect your trees regularly and maintain when needed.

Tonight’s scheduled Board of Director’s meeting has been rescheduled for Tuesday, September 7, 2021 at 6:30pm. We apologize in advanced to any member that had made plans to attend the meeting. Please join us to discuss any Association related topic.

As some of you have already noticed, the Association recently began to send induvial notices to residents requesting that the exterior of their homes be re-painted. Not all notices have been sent, as we felt that the project would be better managed by breaking up the community into 5-6 sections to monitor the project closer. More homes are being evaluated and notices to the remaining homes are expected to be mailed shortly. If you haven’t already re-painted the exterior of your home, please begin to prepare. Our community is now approximately 17 years old and we want to ensure the neighborhood of Amerige Heights maintains its appeal and beauty by ensuring homes are maintained and always looking their best.  To maintain the aesthetic integrity of the community it is important that the painting of your home occurs within a reasonable amount of time.

The Design Review Guidelines allow you to repaint with the existing colors without having to submit an application for approval.  The existing color schemes cannot be changed, so if you do not have the color schemes from the Builder, it is your responsibility to match the colors as close as possible.

We all know the importance of maintaining the community, not only to keep Amerige Heights a wonderful place to live, but also to enhance the value of the community as a whole.

Please be aware that in the coming weeks, Park West Landscape will begin to apply mulch throughout the Amerige Heights community. Should you have any questions or concerns, please contact Management at (800) 400-2284.

Tonight’s scheduled Board of Director’s meeting has been rescheduled for next week, Monday, May 10, 2021 at 6:30pm. We apologize in advanced to any member that had made plans to attend the meeting. Please join us next Monday to discuss any Association related topic.

The Board of Directors have recently received reports of a transient man loitering in the Standard Pacific Homes section of the Amerige Heights Community. The male has been seen acting in an unusual manner, and has recently been described as potentially threatening residents in the area. This notice is an ALERT for residents in the area to be mindful of their surroundings and to take all precautions available to stay safe. Should you see a person who matches this description, or any person acting suspiciously, please report to Fullerton PD immediately.

Often times, residents fail to report petty crimes to PD, thinking that some acts of vandalism are “too small” to report to the police.  This is certainly not the case, according to local law enforcement. The local police department is tasked with protecting law-abiding citizens from criminal activity. Crime prevention is important; equally important is that criminals face consequences for their actions. This can only be accomplished through resident reports to the proper authorities. Police can only respond to crimes that are reported, and they utilize reports from residents to potentially increase patrol in high-crime areas.   At minimum, timely reporting can allow the police to increase presence in the area to protect your neighbors and prevent your location from being hit again.

Unfortunately, even with taking precaution, there is no guarantee that burglary or other crime will not occur. It is always important to be aware of your surroundings and to report suspicious activity. Suspicious activity can be anything that seems unusual, such as: people lurking around homes, hiding from passing traffic, or trying to open/unlock doors or windows. Call 911 immediately if you are witness to any of the aforementioned activity. “See something, say something!”

Our office has already alerted the Association patrol vendor and have asked that they make more frequent passes in this area. While this communication is sent to residents as a courtesy on behalf of the Board of Directors, please be reminded that owners are ultimately responsible for their own personal safety and belongings. While increased vigilance on behalf of patrol may potentially deter crime, the police department is the appropriate point of contact should you encounter a crime in progress.

Tonight’s scheduled Board of Director’s meeting has been rescheduled for next week, Monday, March 1, 2021 at 6:30pm. We apologize in advanced to any member that had made plans to attend the meeting. Please join us next Monday to discuss any Association related topic.

To celebrate the upcoming Thanksgiving holiday, our office will be closed on Thursday, November 26^th and Friday November 27^th. If you need to report an emergency maintenance item, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Monday, November 30^th. Happy Thanksgiving Day!

As you may be aware, the clubhouse facility remains closed for reservations due to the “no social gathering” restrictions. The Board has taken advantage of this time, and has contracted LMZ’s Perfect Finish to complete renovations at the clubhouse that will keep the clubhouse closed for at least another 7-8 weeks. Upon completion of the project, The Board will discuss the re-opening of the facility and continue to keep the membership updated.

Please be aware that The Arbor Group has been contracted to remove the Tipuana Trees surrounding Holcomb Park. The trees continue to cause damage to the parkway areas, lifting concrete sidewalks, and damaging the streets. A start date for the project will be provided at a later date, however signs will be posted on Thatcher and Christie, for those residents living near the park. Please honor all safety cones and barricades during the project. Stay tuned for additional updates.

Please be aware that Park West Landscape has been contracted to renovate the parkway turf along the streets of Ward and McGarvey. It’s our understanding that the work may have already started, so please honor all safety cones and barricades during the project.

Tree trimming continues throughout the Association. There were several sections that had to be skipped, due to vehicles not moving and ignoring the signs posted. However, The Arbor Group plans to return to these sections and moving forward, the Board has authorized Patrol One to begin to tow the vehicles that continue to ignore the signs. Please note if signs are posted along the street and your vehicle is not moved, the vehicle will be subject to tow and the vehicle owner’s expense.

We continue to receive reports that many lights at the new Cal Atlantic Homes are out.  Please note that the lights attached to your property are a homeowner responsibility. Please have the photocells inspected regularly and replace the light bulbs when they are out. Well-lit streets have proven to deter crime and prevent accidents relating to safety.

The tree trimming maintenance service has been scheduled. The Arbor Group will start the tree trimming the week of October 12^th, and expects to be completed by mid-December. Please look out for all safety cones and walkway barricades during the project. For any questions, please contact Community Manager Eddie Tovar at etovar@actionlife.com

We would like to announce that the tennis court have been re-opened. The City of Fullerton and the Contractor for the tennis court lights are working to get the construction plans approved. The Board was hoping that the lights could get installed prior to re-opening to avoid future interruptions, however, the courts will be temporarily re-closed once construction can begin. Management will provide an update on the construction of the tennis court lights, when more information is received.

In the interim, if you plan to enjoy the tennis courts, please review the following Covid-19 procedures:

• Maintain social distancing before and during play.
• Players must wear a mask while off the court, but may remove once on the court.
• Stay on your side of the court and when crossing sides, maintain distancing.
• Avoid touching gates, fences and benches if possible.
• No group gatherings outside or inside the courts.
• Players must leave no more than 10 minutes after play.
• If you feel ill or are expecting flu-like symptoms, please reschedule your tennis court visit.

The Association was recently made aware by the Builder that they are scheduled to be onsite stating on Monday, August 31^st, to complete road work at the Cal Atlantic Homes section (previously known as Standard Pacific). A calendar of the work is posted below. The Builder will repair the asphalt and apply the seal coat of all streets. The Builder anticipates temporarily closures of the streets to complete the work, so please look out for additional signage posted. Please note that this is not a project that is being managed by the Association, so we are not aware of all the details. However, should you have any questions regarding the work, please contact the Dave Strum from Lennar at (949) 403-1485.

Our office will be closed on Monday, September 7^th, for Labor Day. If you need to report an emergency maintenance issue in the Association’s common area, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Tuesday, September 8^th.

Have a very safe and happy Labor Day holiday!

The Tennis Courts remain closed at this time. The Association hired a contractor to install the tennis court lights and the Board initially agreed to keep the courts closed until the completion of the project. The Contractor has ran into some road blocks, but is working with the City to resolve. The Board will discuss reopening the tennis courts during their next meeting due to recent delays, so please stay tuned for additional updates.

We would like to announce that Action Property Management will be back onsite on Fridays for your Management services, (office hours listed below for your reference). We encourage you to visit whenever possible so we may assist with any maintenance request, tennis court FOB pick-up, report/discuss non-compliance matter, inquire or pay HOA assessments.

If you plan to visit the Clubhouse for assistance:

• Face Mask are Required
• Six (6) Feet Social Distancing will be requested
• If you feel ill or are expecting flu-like symptoms, please reschedule your clubhouse visit.

The Clubhouse will remain closed for resident reservations, but we will announce when we will start to begin to take reservations again when appropriate.

We would like to take a moment to kindly remind you that the Association’s website (www.amerigeheights.org) is the only site in which Action Property Management hosts information regarding the community. While we appreciate and understand that some residents engage in communication via websites such as Next Door, it’s important to note that maintenance requests and governance complaints will not be received by Management through that forum, due to the fact that the Association is NOT affiliated with the site. Urgent matters and maintenance requests should be directed to Community Care at (949) 450-0202 or via email at communitycare@actionlife.com. Complaints regarding governance/violation issues may also be directed to this email, and will be filtered to your association manager. We thank you for your understanding and encourage your feedback!

The Clubhouse office hours are temporarily closed due to the Covid-19 conditions. If you need any assistance, please call us at (800) 400-2284 or email the Community Manager, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume once deemed safe by State or County officials.

Action Property Management is proud to partner with you and your neighbors as we all find ways to thrive in difficult days.  Much of what we are all facing is serious and challenging.  We want to try to balance that all out a little with some fun and creativity.  With this in mind, we are issuing our weekly newsletters – specifically aimed at our residents who are spending a whole lot more time at home than usual.   Please see the attachments of “Life at Home”.  Included in this newsletter are ideas, suggestions and fun input for people at home.  Our hope is that this newsletter will function as a bright highlight in difficult days. 

Due to the Covid-19 Pandemic, the Board of Directors made the difficult decision to close up the Association Facilities. The following facilities will remain closed until further notice: the Tennis Courts, Clubhouse, and playground areas. Any Clubhouse reservations during this time are subject to cancellation, so please contact Management to confirm.

The Board of Directors will authorize the facilities to be opened and will notify the membership once it is deemed safe by officials. Should you have any questions or require additional information, please do not hesitate to contact Management at (949) 450-0202.

Please see the video below from the CEO of Action Property Management, Matthew Holbrook, regarding Action’s COVID19 response. Rest assured that our services are considered essential and we will be fully operational during this crisis.

https://www.youtube.com/watch?v=mWJYIgDrhKQ&feature=youtu.be

We hope you are staying healthy and safe! Please let us know if there is anything we can do to assist you during these difficult times.

Action Property Management is proud to partner with you and your neighbors as we all find ways to thrive in difficult days.  Much of what we are all facing is serious and challenging.  We want to try to balance that all out a little with some fun and creativity.  With this in mind, we are issuing our first weekly newsletter – specifically aimed at our residents who are spending a whole lot more time at home than usual.   Please see the attachment for the first issue of “Life at Home”.  Included in this newsletter are ideas, suggestions and fun input for people at home.  Our hope is that this newsletter will function as a bright highlight in difficult days. 

Fibersphere Customers,

Due to the significantly reduced number of personnel in our customer care centers resulting from the global Coronavirus pandemic, we are asking that you contact us at the via page for support at: https://fibersphere.com//contact_us.php and we will respond based on a first come, first serve basis. We extend our most sincere gratitude for your loyalty to our products and services during these challenging times. Our hearts go out to you and your loved ones as we all navigate this global pandemic to the best of our abilities. Thank You, Your Fibersphere Family

The Amerige Heights Community Association Board meeting scheduled for Monday, March 23, 2020 has been cancelled. The meeting will be rescheduled to a later date that is still being determined. Please look out for a meeting notice update. 

We apologize for any inconvenience.

Tonight’s (January 27, 2020) Amerige Heights Community Association Board meeting has been cancelled. The meeting is being rescheduled to Monday, February 24, 2020, however, please look out for a meeting notice update.

We apologize for any inconvenience.

It is that time of the year and the holiday season is upon us. For most of us that means out of town guests, holiday decorations, parties and gift shopping. With how busy we can all get, we tend to forget the simplest things, so we wanted to share ways to help celebrate with less chaos and stress!

• Lock your vehicles – To try and prevent from any unfortunate incident, we ask that you remember to lock your vehicle and remove all personal belongings with value out of public view.
• Package theft – Unfortunately, mail and package theft during the holidays has become an issue in Orange County, especially in nicer areas such as Amerige Heights. It only takes a moment for a thief to grab a package from a door step. If you are expecting a package or delivery, please arrange for someone to be home or have the package delivered to an alternative address.
• Parking – Please be cautious of the Association’s Parking Rules. If you have guests staying, ensure they are parking in appropriate parking spaces to avoid any unfortunate towing incidents.
•  Decorations – Inspect all holiday decorations and lighting before installing. It only takes a small wire or socket crack to cause a short circuit or fire.

To celebrate the upcoming holiday season, our office will be closed on Tuesday, December 24^th and Wednesday, December 25^th. If you need to report an emergency maintenance item, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Thursday, December 26^th. Additionally, our office will be closed on Wednesday, January 1^st for the New Year Holiday and normal office hours will resume on Thursday, January 2^nd.

Finally, please note that the Clubhouse office hours will be closed starting Wednesday, December 25^th, and will resume Wednesday January 8^th.

To celebrate the upcoming Thanksgiving holiday, our office will be closed on Thursday, November 28th and Friday November 29th. If you need to report an emergency maintenance item, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Monday, December 2nd. Happy Thanksgiving Day!

This year’s holiday event has been scheduled for Thursday, December 5, 2019 from 6:00pm to 8:00pm at the Amerige Heights Clubhouse. Come out and celebrate the holiday season with your friends and neighbors. Enjoy live holiday carolers, appetizers, desserts and the arrival of Santa Claus and his sleigh. Children can visit and have their picture taken with Santa, so please bring your own camera. Please join us and share your holiday cheer!

Don’t miss our Community Fall Festival Saturday, October 12^th, from 11am to 2pm at the Amerige Heights Clubhouse. There will be many fun family activities, including light snacks for everyone to enjoy. Pumpkins will be given to kids for decorating on a first come, first served basis. Come out early and get your free pumpkin while they last!

The asphalt repairs are underway. By now, you should have received a notice with a complete schedule of the slurry seal project that begins on your street and/or other streets in your neighborhood on Monday, October 7, 2019 through October 21, 2019. Please ensure you review the information in detail and plan ahead to avoid any delays or unfortunate incidents. Please honor all safety cones and barricades during the project. A copy of the scheduled maintenance service is attached below for your reference.

TRAFFIC IMPACTS & ACCESS:

To properly apply slurry seal, each street must be closed from 7:00 a.m. until 7:00 a.m. the following day, to allow for the application and drying process. No vehicles will be allowed on your street until the work is complete. Access to and from your driveway will also be prohibited. If you need to use your vehicle, we suggest you park it on another nearby street, not in the work area. Temporary “NO PARKING” signs, with the date and time of the parking restrictions, will be posted 48 hours in advance of the work. Please move your vehicle off the street by 7:00 a.m. or your vehicle will be towed at your expense. For any questions, please contact Community Manager Eddie Tovar at etovar@actionlife.com

BrightView Tree Care began the tree trimming services at the Community. We have attached a map that highlights the maintenance schedule for the community for your reference (see below). Please note that the map is a ‘proposed’ schedule that may be subject to change. Please continue to look out for all safety cones, walkway barricades and updated signage during the project. Thank you in advanced for all your cooperation.

The Clubhouse office will be closed on Friday, August 23rd, due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email the Community Manager, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesdays from 1pm to 5pm.

The Clubhouse office will be closed on Friday, August 16th, due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email the Community Manager, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesdays from 1pm to 5pm.

The Clubhouse office will be closed on Friday, August 2nd, due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email the Community Manager, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesdays from 1pm to 5pm.

Please note that the Clubhouse office hours will be closed for three (3) weeks in July. The office hours at the Clubhouse will be closed starting Wednesday, July 3^rd, and will resume Wednesday, July 24^th. Please contact our office at (800) 400-2284 for any assistance.

Our office will be closed on Thursday, July 4^th, for Independence Day. If you need to report an emergency maintenance issue in the Association’s common area, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Friday, July 5^th.  Please have a very safe and happy Independence Day holiday!

Park West Landscape is scheduled to begin the renovations to the decomposed granite (DG) around the walkways at Gardiner Park and McDermont Park starting Monday, June 24th. The project is expected to be completed by September. Some sections of the parks may be closed or unavailable for use during renovation, so please look out for any safety cones and walkway barricades during the project.

As we all know, living in Southern California means we are exposed to sun and the occasional burst of temperamental weather.  Pair this with the aging of homes, and we have the result of faded and peeling paint.  Just like everything else that is continuously exposed to the elements, a home’s exterior can accumulate dirt and debris that may eventually discolor or damage the paint on your home.

After time and exposure to sun and weather, paint begins to chalk, giving your home a dull or hazy appearance.  This is a result of oxidation, a breakdown of the chemicals in the paint.   Many homes are at a point in the community that the time has arrived to look at painting your home.  Take a moment to inspect the exterior to look for cracked, peeling and faded paint.  You may notice chalking of the paint, cracked wood or splintering.  Painting not only maintains the curb appeal of your home, it is also a great way to protect and preserve wood and metal surfaces.

The Design Review Guidelines allow you to repaint with the existing colors without having to submit an application for approval.  Courtesy notices will soon be sent to those homes that are in need of painting.  We all know the importance of maintaining the community, not only to keep Amerige Heights a wonderful place to live, but also to enhance the value of the community as a whole.

Fall Festival – Saturday, October 12, 2019

Holiday Party – Thursday, December 5, 2019

Save the dates and join us!

The Clubhouse office will be closed on Friday, May 24^th, and again on Friday, May 31^st, due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email the Community Manager, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesdays from 1pm to 5pm.

The Board of Directors generally meet on the 4^th Monday of each month, however, starting this year, the Board of Directors agreed to change their meeting frequency and will meet on a bi-monthly basis. The next Board meeting is scheduled for Monday, July 22, 2019 at 6:30pm at the Amerige Heights Clubhouse, 2051 Hughes Drive, Fullerton. Please note that the homeowner forum is held at the beginning of each meeting, so owners may address the Board on any Association related topic.

The Association was recently made aware by the Builder, (Lennar) that they were scheduled to be at the new Cal Atlantic Homes starting March 21^st through March 25^th working on the slurry seal of the streets. In fact, the Builder may have posted individual notices on the front doors notifying residents of the work.

Please note that due to concerns with the existing condition of some of the streets, the slurry seal work is being postponed until further notice. The Builder has allowed the Association to review the condition of the asphalt, prior to the application of the slurry seal. As soon as the Association can verify the streets are ready to have the slurry seal applied, Management will contact the Builder to have the project scheduled.

Should you have any further questions regarding the slurry seal project, please do not hesitate to contact Management.

Due to lack of quorum, tonight’s Amerige Heights Board meeting has been cancelled. The meeting has been rescheduled for Monday, February 25, 2019. Should you have any questions, please do not hesitate to contact Management.

The Clubhouse office will be closed on Friday, January 18^th due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email the Community Manger, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, January 23rd, from 1pm to 5pm.

To celebrate the upcoming holiday season, our office will be closed on Monday, December 24th and Tuesday, December 25th. If you need to report an emergency maintenance item during this time, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Normal office hours will resume on Wednesday, December 26th.

Additionally, our office will be closed on Tuesday, January 1st for the New Year Holiday and normal office hours will resume on Wednesday, January 2nd.

Have a Safe and Happy Holiday Season!

The Association has received notice that starting January 1, 2019, the cleaning fee for the use of the Clubhouse will be increased to $89.70. For those who already processed a reservation for 2019 and paid the old costs, the vendor will honor the fees.

As a reminder, the Clubhouse is available by advance reservation, not less than (14) days or more than (12) months in advance of your event. Please contact Management at maoc@actionlife.com or (800) 400-2284 to place a hold and reserve a date.

The Clubhouse office will be closed on Friday, December 14^th due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email the Community Manger, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, December 19^th, from 1pm to 5pm.

To celebrate the upcoming Thanksgiving holiday, our office will be closed on Thursday, November 22^nd and Friday November 23^rd. If you need to report an emergency maintenance item, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Monday, November 26^th. Happy Thanksgiving Day!

This year’s holiday event has been scheduled for Thursday, December 6, 2018 from 6:00pm to 8:00pm at the Amerige Heights Clubhouse. Come out and celebrate the holiday season with your friends and neighbors. Enjoy live holiday carolers, appetizers, desserts and the arrival of Santa Claus and his sleigh. Children can visit and have their picture taken with Santa, so please bring your own camera. Please join us and share your holiday cheer!

The Clubhouse office will be closed on Friday, November 9th due to a Manager training event the Manager is scheduled to attend. If you need any assistance, please call us at (800) 400-2284 or email the Community Manger, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, November 14th from 1pm to 5pm.

We want to make room for life’s moments by providing our residents with the best tools in the industry. Action Property Management has developed an industry leading online application that allows you to access the information you need. We know you are on the move and you need tools that work on your favorite device.

Since 2012, Action Property Management has utilized the VIVO Portal as a way to make life easier for its Residents – with features such as submitting Work Orders, downloading documents, signing up for eStatements, updating contact information, and making online payments. But it’s time for a change.

Action is excited to say “goodbye” to VIVO and “hello” to the Resident Portal! The Resident Portal has taken all of the features that you loved about VIVO and improved them, as well as added some new features (more to come) and make it mobile friendly.

 What’s new?

• Works great regardless of how you are accessing it – cell phone, tablet, or computer!
• View your pending and approved architectural requests
• Quick links to external websites
• Maintain a list of pets living at your property
• Download letters associated with non-compliance
• And much more…

The Resident Portal will be going live on October 16^th. Should you have any questions about the new Resident Portal or migrating your VIVO account, please contact Action Property Management at 949-450-0202.

The Association was recently made aware that the Builder has locked the fire access gates that are located on Cusick Drive, at the entrance of Hughes Drive and Hydraflow Way, in the Cal Atlantic Homes. According to the City, the locked gates are part of the initial Building and Safety plan and that the gates are to remain locked for emergency vehicle access. If you have any questions regarding the fire access gate requirement, please do not hesitate to contact the City of Fullerton for additional clarification.

Community Fall Festival, October 20th:

We would like to announce that the Fall Festival date has been changed from October 13^th, to Saturday, October 20^th. The event will be held at the Clubhouse from 10am to 12pm. Please come out and enjoy the day with neighbors and friends. There will be many fun family activities and snacks for everyone to enjoy.

Let’s begin to prepare and get rid of old clutter to make room for our cars in the garage! The Board has agreed to hold this year’s community yard sale on Saturday, September 15, 2018 from 8am to 1pm. The yard sale will again be held at McDermont Park, which is located next to the tennis courts along Hughes Drive.  Set up will be on a first come, first served basis. Last year’s event was a big success, so please come out and join your neighbors to continue the annual tradition.

The Clubhouse office will be closed on Friday, August 31^st, Wednesday, September 5^th and Friday, September 7^th. If you need any assistance, please call us at (800) 400-2284 or email the Community Manger, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, September 12^th from 1pm to 5pm.

Our office will be closed on Monday, September 3^rd, for Labor Day. If you need to report an emergency maintenance issue in the Association’s common area, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Tuesday, September 4^th.

Have a very safe and happy Labor Day holiday!

The Association was recently made aware by the Builder that they are scheduled to be onsite on Monday, September 17^th, to complete road work at the entry of the community. The Builder will install pavers at the entry of Spencer Drive, as part of their agreement with the City. The Builder plans to temporarily close part of the street and complete the work by Friday, September 21^st.  Please note that this is not a project that is being managed by the Association, so we are not aware of all the details. However, should you have any questions regarding the work, please contact the Builder, Cal Atlantic Homes, at (888) 855-9900.

Community Yard Sale – Saturday, September 15, 2018

Fall Festival – Saturday, October 13, 2018

Holiday Party – Thursday, December 6, 2018

SAVE THE DATES AND JOIN US!

A community volunteer Tai Chi Coach will be providing weekly classes.

Where:  Amerige Heights Clubhouse

When:   Beginning Thursday, August 2, 2018

Time:     8:30 AM

Cost:      Free to residents

Come and check out this new class!

In observance of Independence Day, our office will be closed on Wednesday, July 4^th. If you need to report an emergency maintenance issue in the Association’s common area, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Thursday, July 5^th.

Wishing everyone a safe and happy 4th of July!

The Board recently approved the enhancement of the patrol services in the Amerige Heights community. Patrol One will now be servicing the community sixteen (16) hours per day, seven (7) days a week, effective immediately. In addition to the increased service hours/days, the guards will now carry a dedicated cell phone for residents to call directly to report an issue. Residents may now call the patrolling officer directly and avoid long waiting periods when calling the patrol company. The dedicated cell phone number is (714) 474-9433.

Please note that residents may still need to contact the patrol company’s office when Patrol One is not scheduled to be on the property.  Patrol One’s office number is (714) 541-0999.

As many of you are aware by now, Fibersphere has begun the internet equipment upgrading project throughout the community. The current internet plan at Amerige Heights provides speeds of 30mbps download and 10mbps upload. After the upgrades are completed, your internet speeds will be 100mbps download and 100mbps upload. There will be no additional cost for the upgrades. A representative from Fibersphere attended the last Board meeting on May 29^th and clarified the following information.

• Please visit fibersphere.com/amerige to view current installation dates for your street. At this time, Fibersphere is not able to forecast the schedule for the entire community, so please don’t be alarmed if your section has not yet been posted. The schedule (list of street names) will be updated as the sections are scheduled.
• You will receive a door hanger directly from Fibersphere approximately 7-10 business days prior to your install date with a link to schedule your appointment. Please enter the link address into your internet browser to schedule an appointment for the date of your installation.
• On the day of the scheduled installation, Fibersphere will remove the old network equipment and replace new fiber equipment. This work will take approximately 15 minutes to complete. Your internet service will be shut off at approximately 10am on the day of your scheduled installation.
• The appointment windows will only have 2 options; from 10am to 2pm, or from 4pm to 8pm. Please select the appointment you prefer.
• Please note that once the service goes down at 10am on your appointment date, you will not have internet service until your new fiber equipment is installed. For instance, if you select an appointment window from 4pm to 8pm, your internet service will be down from 10am until Fibersphere is able to replace the equipment, which may potentially be until 8pm on that date.
• During the installation dates, Fibersphere will have a supervisor onsite should you have any questions or would like to report any concerns. Please look for the blue Fibersphere tent located in the community. (*Fibersphere’s tent will move around the community as they schedule different sections. If you have trouble locating the tent, please email Management at etovar@actiolife.com for assistance).
• If you have any questions regarding the equipment upgrading process, please contact Fibersphere at (714) 923-0035. If there is an unresolved matter, please do not hesitate to report it to Management at etovar@actionlife.com.

Thank you for your continued patience and cooperation during the undertaking of this project.

The Clubhouse office will be closed on Friday, June 1st due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email the Community Manger, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, June 6th from 1pm to 5pm.

In observance of Memorial Day, our office will be closed on Monday, May 28^th. If you need to report an emergency maintenance issue in the Association’s common area, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Tuesday, May 29^th.

Have a Happy and Safe Memorial Day!

Fibersphere will soon be upgrading the internet equipment throughout the community to allow for faster internet speeds. Below is a message from Fibersphere that will assist with the community project. Please also note that a representative from Fibersphere will be attending the Board meeting on Tuesday, May 29, 2018 at 6:30pm to discuss the process in detail and answer any of your questions or concerns. Please stop by the Clubhouse and join us at the meeting!

Hello Amerige Heights Residents!

Starting May 29^th, Fibersphere will be installing a brand new, state-of-the-art internet network in your community. The new system will provide faster internet speeds and much higher levels of reliability for years to come. In order to complete this free upgrade and deliver the higher speeds, the fiber modem inside your home will need to be replaced with new equipment. We plan on completing the entire neighborhood upgrade by July 1^st.

The upgrade process will be completed street by street on specific dates, in order to allow our team to finish the installation work as quickly as possible. You will receive a door hanger approximately 7-10 business days prior to your install date, which will have a link to our appointment scheduling website. You will also receive an email from your Association with the scheduling link as well, (to be provided shortly). Enter the schedule link address into your internet browser and you will be prompted to schedule an appointment on the date of your installation. The appointment windows will be either 10am-2pm, or 4pm-8pm. Please select the appointment slot you prefer, and you will be prompted to enter in your contact information.

On the day of installation, our team will be removing the old network equipment serving your neighborhood and installing the new fiber equipment. Your internet service will go down at approximately 10am. A technician will arrive during the appointed time slot you selected, and will be removing the old fiber modem from your telecom box and installing the new unit. This work will take approximately 15 minutes to complete. Once the new fiber modem is installed and activated, your internet service will be restored immediately. The current internet plan at Amerige Heights provides speeds of 30mbps download and 10mbps upload. After the installation, your internet speeds will be symmetrical 100mbps. 45 days after we complete the installation of the neighborhood, we will begin offering the option for residents to upgrade to Gigabit service (1,000 mbps) for an additional $40 per month. There will be no additional cost for the installation, and no increase in your HOA dues for the standard 100/100mbps speed.

Your home’s wireless router can have a great impact on the actual speeds you experience after receiving the new service. If your current router is older than 3 years, we recommend purchasing and installing a new router prior to the installation so that you will be able to experience the full benefit of the new network right away. Our most commonly recommended routers are form TP-Link, who make several models capable of providing extremely high speeds at a reasonable rate. Due to the rapid deployment and full schedule on installation days, our technicians will not be able to install routers at the time of fiber modem replacement. You may either pre-install your new modem, or set an appointment to have a technician perform this work after the neighborhood upgrade has been completed.

We at Fibersphere are committed to constantly improving the service we deliver to Amerige Heights, and are looking forward to building you a network that will deliver the highest quality internet service available anywhere for years to come.

https://fibersphere.com/amerige

Concerns have been expressed by homeowners residing on Stein-Strauss, and the west end streets of Root, Evans and Simon Streets regarding overnight parking by non-Amerige Heights residents who are parking on private streets by McClanahan Park and surrounding streets. The meeting on Saturday, April 28^th is to present a possible approach that may rectify the parking concerns and is a follow up of March’s meeting.

The final decision outcome may affect homeowners living within the Talmadge Homes boundary, therefore your attendance is recommended. This meeting from 0900-1100 and will start promptly at 9 AM at the Amerige Heights Clubhouse.

Come join your neighbors and enjoy the day with food, drinks, games, and many other fun surprises on Saturday, May 5, 2018 from 11:00am to 2:00pm at the Amerige Heights Clubhouse. Since it’s a picnic setting, please bring your chairs and blankets for your family to sit at the park. Attendance is free, but we ask that you please pick-up your tickets at the Clubhouse so we have an idea of how many of our residents might be attending. Management is at the Clubhouse on Wednesdays from 1 p.m. to 5 p.m. and Fridays from 9 a.m. to 1 p.m. Don’t miss out on another great community event! See flyer for additional information.

Spring Event Flyer.Revised

Fibersphere will soon be upgrading the internet equipment throughout the community to allow for faster internet speeds. Some of you may have already received scheduling notices or hang-tags directly from Fibersphere. Management is still working with Fibersphere to create a comprehensive plan/time table for all resident upgrades. As soon as the complete plan is available, Management will share it with the community.

The Clubhouse office will be closed on Friday, March 23rd. If you need any assistance, please call us at (800) 400-2284 or email the Community Manger, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, March 28th from 1pm to 5pm.

The Amerige Heights Community Association Board of Directors meeting scheduled for March 26, 2018 has been cancelled due to a lack of quorum. The meeting has been rescheduled to Monday, April 16, 2018 at 6:30pm at the Amerige Heights Clubhouse, 2051 Hughes Drive, Fullerton.

We apologize in advanced for any inconvenience.

The Clubhouse office will be closed on Friday, March 16^th. If you need any assistance, please call us at (800) 400-2284 or email the Community Manger, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, March 21^st from 1pm to 5pm.

Over the past couple of weeks, Management has received an extra number of calls regarding the internet service and Fibersphere. Management has reached out to Fibersphere to get an update on the ongoing issues regarding the speeds, the IP address change and incorrect geographic information. The following is an explanation Management received from Fibersphere that should help clarify some of these issues:

On February 26^th, an internet service provider maliciously attacked Fibersphere’s California network by providing false information to one of the main US companies that maintains IP ownership records, with the clear intent of completely taking down our service. The impact of this activity threatened to block the Fibersphere IP addresses for all residents of Amerige Heights. We immediately began legal proceedings to attempt to halt this action, and were forced to purchase new IP addresses on the open market that we could deploy quickly to make sure your internet service continued to function. The temporary restraining order we filed on the 27^th was unsuccessful, and on March 2^nd we issued the new IP addresses to Amerige Heights residents to ensure that the service would not be interrupted. Unfortunately, as we rolled out the new IP addresses to another of our neighborhoods in Northern California, their main head-end equipment became overwhelmed and experienced a catastrophic failure. This led to Fibersphere having to deploy a large team to travel to Sacramento to replace the head-end equipment and swap out modems in nearly 1,000 homes over the course of 5 days. The resulting influx of calls and emails from customers impacted by the outage totally swamped our tech support line, leading to extremely long hold times, disconnections, and the inability to respond to customer issues in a timely fashion. We are returning to normal call volumes, and you can anticipate better service as we repair the damage done by this massive system failure

Over the last week, we also began receiving feedback from customers that web traffic was reflecting incorrect geographic information, leading to issues with streaming providers and other secure websites. Though we followed the proper procedures to update the main geo-location database services when we purchased the IP addresses, some websites and streaming providers do not update their own geo-location databases frequently, and are still reflecting inaccurate information. Fibersphere staff has been working with these providers to attempt to get them to update their records, but it has proven to be difficult to have that work completed as quickly as we would like. This issue will resolve itself soon, and we are in fact seeing daily improvements as more and more websites and providers perform their database updates.

We understand the frustration and headaches this has caused for you and your neighbors. Our goal is to deliver internet service that allows you to access all the content you want, and the unusual circumstances under which we had to issue the new IP’s has prevented some of you from being able to do that. We are working diligently on our end to get your service back to normal, so we can re-focus on rolling out new equipment and speed upgrades to your community. We greatly appreciate your patience and understanding as we get closer to a resolution.  For any internet service issues, please contact Fibersphere at (714) 923-0035 or via online form at Fibersphere.com.

Management received the following announcement from Fibersphere regarding your internet service today:

Fibersphere has been notified that we will have to change the IP addresses we currently use to deliver service to Amerige Heights, due to an ownership dispute filed by another internet provider. We will be performing the switch-over between 2pm and 6pm on March 2nd. When the switch-over takes place, your internet will go down and you will need to power cycle your wireless router by unplugging it from power for 20 seconds, and plugging it back in. Service should be restored after the reboot.

The IP addresses we are issuing are owned by us and are registered as US address. We have noticed a few database discrepancies that list the addresses as being located in Canada, however we have updated those databases and they will be corrected shortly. You may see some location information being incorrect for the next few days, but it should not impact your ability to use the internet or stream videos.

If your service is not restored after your equipment reboot, please call Fibersphere at 714-923-0035 or reach out to us on our online contact form.

Thank you for your understanding, we apologize for the brief outage you will experience but will work to get you back online quickly.

Some concerns have been expressed by homeowners residing on Stein-Strauss, and the west end streets of Root, Evans and Simon Streets regarding overnight parking by non-Amerige Heights residents who are parking on private streets by McClanahan Park. A homeowner meeting has been scheduled on Saturday, March 10^th, to address ways to rectify this concern for homeowners of Talmadge specifically.

At this meeting, several options will be presented as well as inputs sought from the attendees on possible resolution scenarios. Volunteers may be solicited to explore the viability of each proposed recommendation(s).

The final decision outcome may affect other homeowners living within Talmadge boundary, therefore your attendance is recommended. This meeting is from 0800-0900 and will start promptly at 8 AM.

Please do not hesitate to contact Management if you have any further questions.

The speed hump plans were reviewed and approved by the City of Fullerton. New speed humps have been approved to be installed to calm the speeding that continues to be reported along the streets of Catlin and Sheddon. With the guidance of traffic experts, the Board has contracted with JB Bostick to begin the installation of (7) speed humps which has been scheduled for Friday, March 9, 2018. As we proceed with the project, please be aware that there will be disruptions to traffic flow, however, every effort will be made to minimize the impact. Please honor all safety cones and barricades during the project.

The Association was recently made aware by the Builder that they are scheduled to be onsite the next few weeks completing warranty concrete repairs throughout the Cal Atlantic Homes area. Although this is not a project initiated by the Association, Management has requested that the Builder provide notices to any resident being affected by the construction work. Should you have any further questions regarding the warranty work, please contact the Builder, Cal Atlantic Homes, at (888) 855-9900.

The Clubhouse office will be closed on Friday, February 16th due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email the Community Manger, Eddie Tovar, at etovar@actionlife.com. The normal Clubhouse office hours will resume on Wednesday, February 21st from 1pm to 5pm.

Our office will be closed on Monday, February 19^th for President’s Day. If you need to report an emergency maintenance issue in the Association’s common area, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Tuesday, February 20^th. Have a safe and happy President’s Day holiday!

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The Association’s Annual Meeting was held on Monday, January 22, 2018. Unfortunately, a quorum was not met and the meeting was adjourned to Wednesday, February 21, 2018 at 6:30pm at the Amerige Heights Clubhouse. The Association still needs several votes to achieve quorum, so if you haven’t already submitted a ballot, please complete your ballot and mail to Action Property Management, 2603 Main Street, Suite 500, Irvine, CA 92614 by TUESDAY, February 20, 2018, otherwise ballots must be hand delivered to the meeting, prior to the close of balloting.

Fibersphere Communications, the Association’s internet service provider, has officially taken over the network operations from Greenfield Communications, effective immediately. Homeowners may now start to direct any and all customer service related questions to Fibersphere at (714) 923-0035 or online at www.fibersphere.com. See attachment for additional information.

flyer-fibersphere

If you had a voice/phone service with Greenfield Communications, you may have recently received a notice from Greenfield directly that they will no longer be able to support the service and that your phone number may be lost. Fibersphere has arranged an option to keep the voice service active in your home, so please contact Fibersphere at (714) 923-0035 by Friday, February 7, 2018. See attachment for additional details.

Amerige Voice Service

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To celebrate the upcoming holiday season, Action Property Management will be closed on Friday, December 22^nd and Monday, December 25^th. If you need to report an emergency maintenance item, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Tuesday, December 26^th. Additionally, our office will be closed on Monday, January 1st for the New Year’s holiday and normal office hours will resume on Tuesday, January 2nd.

Wishing everyone a safe and happy holiday season!

Holiday Event Flyer

Come celebrate the holiday season with friends and neighbors on Thursday, December 7, 2017 from 7:00pm to 9:00pm at the Amerige Heights Clubhouse. Enjoy live holiday carolers, appetizers, prizes and the arrival of Santa Claus. Children can visit and have their picture taken with Santa, so please bring your own camera. Join us and share your holiday cheer! See attached flyer for additional information.

Dec 2017 Newsletter

Should you wish to reserve the Clubhouse for an event, please contact Action Property Management at (800) 400-2284.  For additional details, press on the Documents tab above and go to How to Reserve the Clubhouse.

Action Property Management is excited to continue its relationship with Amerige Heights and its homeowners.

For more information about Action Property Management, please visit our website at www.actionlife.com.

Thank you!