The Amerige Heights Community Association Board of Directors meeting scheduled for March 26, 2018 has been cancelled due to a lack of quorum. The meeting has been rescheduled to Monday, April 16, 2018 at 6:30pm at the Amerige Heights Clubhouse, 2051 Hughes Drive, Fullerton.
We apologize in advanced for any inconvenience.
The Clubhouse office will be closed on Friday, March 16th. If you need any assistance, please call us at (800) 400-2284 or email the Community Manger, Eddie Tovar, at firstname.lastname@example.org. The normal Clubhouse office hours will resume on Wednesday, March 21st from 1pm to 5pm.
Over the past couple of weeks, Management has received an extra number of calls regarding the internet service and Fibersphere. Management has reached out to Fibersphere to get an update on the ongoing issues regarding the speeds, the IP address change and incorrect geographic information. The following is an explanation Management received from Fibersphere that should help clarify some of these issues:
On February 26th, an internet service provider maliciously attacked Fibersphere’s California network by providing false information to one of the main US companies that maintains IP ownership records, with the clear intent of completely taking down our service. The impact of this activity threatened to block the Fibersphere IP addresses for all residents of Amerige Heights. We immediately began legal proceedings to attempt to halt this action, and were forced to purchase new IP addresses on the open market that we could deploy quickly to make sure your internet service continued to function. The temporary restraining order we filed on the 27th was unsuccessful, and on March 2nd we issued the new IP addresses to Amerige Heights residents to ensure that the service would not be interrupted. Unfortunately, as we rolled out the new IP addresses to another of our neighborhoods in Northern California, their main head-end equipment became overwhelmed and experienced a catastrophic failure. This led to Fibersphere having to deploy a large team to travel to Sacramento to replace the head-end equipment and swap out modems in nearly 1,000 homes over the course of 5 days. The resulting influx of calls and emails from customers impacted by the outage totally swamped our tech support line, leading to extremely long hold times, disconnections, and the inability to respond to customer issues in a timely fashion. We are returning to normal call volumes, and you can anticipate better service as we repair the damage done by this massive system failure
Over the last week, we also began receiving feedback from customers that web traffic was reflecting incorrect geographic information, leading to issues with streaming providers and other secure websites. Though we followed the proper procedures to update the main geo-location database services when we purchased the IP addresses, some websites and streaming providers do not update their own geo-location databases frequently, and are still reflecting inaccurate information. Fibersphere staff has been working with these providers to attempt to get them to update their records, but it has proven to be difficult to have that work completed as quickly as we would like. This issue will resolve itself soon, and we are in fact seeing daily improvements as more and more websites and providers perform their database updates.
We understand the frustration and headaches this has caused for you and your neighbors. Our goal is to deliver internet service that allows you to access all the content you want, and the unusual circumstances under which we had to issue the new IP’s has prevented some of you from being able to do that. We are working diligently on our end to get your service back to normal, so we can re-focus on rolling out new equipment and speed upgrades to your community. We greatly appreciate your patience and understanding as we get closer to a resolution. For any internet service issues, please contact Fibersphere at (714) 923-0035 or via online form at Fibersphere.com.
Management received the following announcement from Fibersphere regarding your internet service today:
Fibersphere has been notified that we will have to change the IP addresses we currently use to deliver service to Amerige Heights, due to an ownership dispute filed by another internet provider. We will be performing the switch-over between 2pm and 6pm on March 2nd. When the switch-over takes place, your internet will go down and you will need to power cycle your wireless router by unplugging it from power for 20 seconds, and plugging it back in. Service should be restored after the reboot.
The IP addresses we are issuing are owned by us and are registered as US address. We have noticed a few database discrepancies that list the addresses as being located in Canada, however we have updated those databases and they will be corrected shortly. You may see some location information being incorrect for the next few days, but it should not impact your ability to use the internet or stream videos.
If your service is not restored after your equipment reboot, please call Fibersphere at 714-923-0035 or reach out to us on our online contact form.
Thank you for your understanding, we apologize for the brief outage you will experience but will work to get you back online quickly.
Some concerns have been expressed by homeowners residing on Stein-Strauss, and the west end streets of Root, Evans and Simon Streets regarding overnight parking by non-Amerige Heights residents who are parking on private streets by McClanahan Park. A homeowner meeting has been scheduled on Saturday, March 10th, to address ways to rectify this concern for homeowners of Talmadge specifically.
At this meeting, several options will be presented as well as inputs sought from the attendees on possible resolution scenarios. Volunteers may be solicited to explore the viability of each proposed recommendation(s).
The final decision outcome may affect other homeowners living within Talmadge boundary, therefore your attendance is recommended. This meeting is from 0800-0900 and will start promptly at 8 AM.
Please do not hesitate to contact Management if you have any further questions.
The speed hump plans were reviewed and approved by the City of Fullerton. New speed humps have been approved to be installed to calm the speeding that continues to be reported along the streets of Catlin and Sheddon. With the guidance of traffic experts, the Board has contracted with JB Bostick to begin the installation of (7) speed humps which has been scheduled for Friday, March 9, 2018. As we proceed with the project, please be aware that there will be disruptions to traffic flow, however, every effort will be made to minimize the impact. Please honor all safety cones and barricades during the project.
The Association was recently made aware by the Builder that they are scheduled to be onsite the next few weeks completing warranty concrete repairs throughout the Cal Atlantic Homes area. Although this is not a project initiated by the Association, Management has requested that the Builder provide notices to any resident being affected by the construction work. Should you have any further questions regarding the warranty work, please contact the Builder, Cal Atlantic Homes, at (888) 855-9900.
The Clubhouse office will be closed on Friday, February 16th due to the Clubhouse being used for a private event. If you need any assistance, please call us at (800) 400-2284 or email the Community Manger, Eddie Tovar, at email@example.com. The normal Clubhouse office hours will resume on Wednesday, February 21st from 1pm to 5pm.
Our office will be closed on Monday, February 19th for President’s Day. If you need to report an emergency maintenance issue in the Association’s common area, please call us at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Our normal office hours will resume on Tuesday, February 20th. Have a safe and happy President’s Day holiday!
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The Association’s Annual Meeting was held on Monday, January 22, 2018. Unfortunately, a quorum was not met and the meeting was adjourned to Wednesday, February 21, 2018 at 6:30pm at the Amerige Heights Clubhouse. The Association still needs several votes to achieve quorum, so if you haven’t already submitted a ballot, please complete your ballot and mail to Action Property Management, 2603 Main Street, Suite 500, Irvine, CA 92614 by TUESDAY, February 20, 2018, otherwise ballots must be hand delivered to the meeting, prior to the close of balloting.